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My conversation with bestselling author   Chip Bell  transformed my thinking. I wondered what a customer service expert would offer my leadership audience. Boy, was I surprised. Stories and leadership:

You hoped they would do better but they failed again. Why? Second chances – by themselves – prolong failure. People will fail tomorrow in the same way they failed today, unless they change. A second chance, apart from intervention, is tomorrow’s second failure. Responding to second failure is one of leaderships most powerful

You wouldn’t be polite to someone who reached into your pocket to steal your credit cards. Don’t be polite with people who persistently steal your time by talking on and on. Common rules of courtesy don’t apply to unrepentant blabbermouths. Politely break the rules of courtesy: Interrupt – Confess confusion. The moment you feel confused

1. Start-ups 2. Entrepreneur

Source:  Flickr With over 85 million books sold in a lifetime, Terry Pratchett was a millionaire many times over. But after his  Discworld  books   became an international phenomenon, life didn’t change for Pratchett — he just kept writing funny stories.

Chi'sBlog As we celebrate the month of love, I spent my afternoon curating poems and writing on the subject. What was beautiful about this exercise is how there is more to love than romance. Love can be about friendship, the divine. Love can mean compassion and acceptance. Love can hurt. Love remains one of our humanity’s biggest mystery.